CUSTOMER CAREPAYMENT METHODS
At this time we are accepting Visa, Mastercard, American Express and Discover. If you would like to get in touch with us about a different billing method please feel free to contact us.
SHIPPING & FULFILMENT
dora. prints and paper goods currently ships all orders with either Singpost or Speedpost from our shipping and fulfilment warehouse in Singapore.
We currently offer Singpost options for international orders. dora. prints and paper goods is not responsible for any customs fees or duties incurred on international shipments as these are the responsibility of the purchaser. We strongly recommend using Speedpost Express methods if you need your package to arrive in a time sensitive manner. Please note, however, even with these shipping methods, transit times may vary due to customs delays. International Standard, while an affordable method, may vary in transit time and reliability depending on your own country's postal system.
If you have a package that was marked as delivered but you have not yet received it, we ask you take the following steps:
- Check with your neighbours or front office (if applicable) to see if the package was left there
- Reach out to your local post office
- Contact our team at email@example.com and include your order number
We kindly ask that you report your lost or stolen shipment within 10 days of the marked delivery date. If an order is lost after being shipped to a third party mail forwarding facility, we are unable to assume responsibility of the package once it is marked as delivered. Once an international shipment has been marked as ‘delivered,’ we are no longer responsible for the particular package.
Please note, dora. prints and paper goods is not responsible for refunding or reshipping lost orders due to an incorrect address at checkout.