Ships from Amazon to American Samoa
Return and Refund PolicyEnglish
45 day money back guarantee
If for any reason you are not satisfied with a product that you have bought, you can return the product within 45 days for a refund of the purchase price. Goods that have been used and have become unsaleable as a result will not be taken back.
Returns - uncomplicated
Please use the enclosed return slip for your return. After we have received the goods, we will reimburse you for the amount paid.
Shipping within Germany
The shipping within Germany is free shipping. There is no minimum order value. The dispatch takes place with DHL, the dispatch company of the Deutsche Post. Upon request, delivery can also be made to packing stations.
Shipping outside of Germany
We ship worldwide to all countries that are supplied by DHL. For details, click here:
When shipping to the EU, we charge a share of the shipping costs.
- The shipping costs to Austria are 4.90 euros. For orders over 150 euros, delivery to Austria is free of charge.
- The shipping costs in the Switzerland are 9.50 euros. For orders over 150 euros, delivery to Switzerland is free of charge.
- The shipping costs to all other countries of the EU are 7.90 euros. Orders over 150 euros are delivered free of charge.
- The delivery of grills is only possible within Germany.
When shipping abroad outside of the EU we always calculate the resulting transport costs, which we will of course be happy to inform you about on request and which are listed in the table below.
You can pay in advance, by invoice, direct debit, cash on delivery, credit card (Visa, MasterCard), Amazon Payments or PayPal. Paypal customers can pay easily and securely with major credit cards (Visa, MasterCard, etc.) or via their Paypal account. Amazon customers have the option of paying easily and securely via Amazon Payments via their Amazon account.
If you pay in advance, you will receive a 3% discount on the gross price (excluding books). After the total amount has been received on our account, the goods will be sent to you within the specified delivery times after receipt of payment. Please note that in interbank transactions it can sometimes take several days before we receive a payment on our account. If we have not received any money within 14 days of receiving your order, your order will be canceled automatically and completely free of charge.
Secure data transfer
The transmission of confidential data, such as recipient address, sender and credit card details, is encrypted using the SSL process. (SSL 3.0 with RSA 1024bit)
The prices at the time of the order apply. We reserve the right to make printing errors in the price labeling.
Damage to the goods
The transfer of risk only takes place when the goods are handed over to the consumer.
Return of goods
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods. The seller bears the shipping costs for any returns.
Retention of title
The goods remain our property until they have been paid for in full.
If the ordered goods are not available, we reserve the right not to deliver. In this case, we will inform you immediately and refund any consideration already received.
All items offered in our catalog can be changed in any way by the producers or removed from the delivery program, over which we have no influence and consequently cannot be held liable. We accept no liability for printing errors.
Return and Refund Policies
Should you be unsatisfied with your purchase for whatever reasons, you can return the product within 45 days. The purchase price will be refunded.
From Germany: Please return the articles with the DHL return label included in your order. The purchase price will be refunded as soon as your return arrives at our warehouse.
Delivery within Germany is free. There is no minimum order value. All orders are delivered by DHL, the official shipper of Deutsche Post. If requested, orders can be delivered to Packstations as well.
We ship to all countries serviced by DHL. Find more information here:
For orders shipped within the EU, the following shipping costs will be incurred:
- Shipping costs to Austria amount to 4.90 euros. Any orders to Austria above 150, - Euro will be shipped for free.
- Shipping costs to Switzerland amount to 9.50 euros. Any orders to Switzerland above 150, - Euro will be shipped for free.
- Shipping costs to all other EU countries amount to 7.90 euros. Any orders above 150, - Euro will be shipped for free.
Shipping costs to countries outside the EU are calculated individually. We are happy to inform you about these costs on request. Please also note the table of international shipping costs provided below.
You can pay via prepayment, direct debit, credit card (Visa, MasterCard), Amazon Payments or PayPal. PayPal users can pay easily and safely with all common credit cards (Visa, MasterCard, etc.) or with their PayPal account. Amazon clients can pay easily and safely via Amazon Payments using their Amazon account.
If you choose to pay via prepayment, we offer you a 3% discount on the gross price (excluding books). As soon as the full amount has arrived on our bank account, the product will be sent to you within the given delivery times. Please note that transfers between different banks might take a few days. If no money has arrived on our account within 14 days of your purchase, the order will be canceled automatically without any extra costs.
Safe data transfer
The transfer of confidential data, such as recipient address, sender and credit card information, is encoded with SSL (SSL 3.0 with RSA 1024bit).
All prices at the time of ordering apply. Errors and omissions excluded.
The passage of risks takes place upon delivery to the customer.
You may be liable if the value of the goods returned diminishes due to the handling of the goods (except when it was necessary to establish the nature, characteristics and functioning of the goods). Any shipping costs will be paid by the customer.
Reservation of ownership
Any goods are officially our property until they have been completely paid for by the customer.
In case of unavailability of the ordered products, we reserve the right not to deliver. In this case, we will inform you immediately and will refund any prepaid amounts.
All products within our catalog can be altered by the manufacturer or taken out of the manufacturer's product range. We do not have any influence on these decisions and can therefore not be held responsible for them. We assume no liability in case of misprints.
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