Microsoft employees have free time

False "Microsoft employees" steal several thousand euros

Alleged employees of Microsoft managed to persuade an 81-year-old to give them remote access to control his computer last week. The perpetrators used this opportunity to carry out a transaction of several thousand euros from the man's account in their favor.

The phenomenon of the so-called “Microsoft Support Scam” has been cropping up in the Lower Franconian police force for years, according to the police about this not entirely new, but repeatedly successful scam from the perpetrator's point of view. The callers usually proceed according to the same scheme and try to gain control of the computer by remote access after requesting access data. From this moment on, the perpetrators may be able to obtain passwords and access to the accounts and payment methods of the unsuspecting callee.

On Tuesday the previous week, an 81-year-old received a fake call from Microsoft. The man installed the alleged remote maintenance software and thus opened the door for the perpetrators to access the computer and the data. Under the pretext that there has been more fraud in transactions lately, the perpetrator admitted to needing access to the man's online banking. In retrospect, the injured party finally found that several thousand euros were missing from his account. The criminal investigation department in Schweinfurt took over the further investigations.

The police have some important tips in this regard: Never grant an unknown caller access to the computer or install what is known as remote maintenance software. According to the police, companies like Microsoft do not make unsolicited contact with their customers. Should a "service employee" report without being asked, simply hang up the phone. Very important: Never give out access data to bank accounts, credit cards or payment services such as PayPal.

Anyone who became a victim should immediately disconnect their computer from the Internet and use a non-infected computer to separate affected passwords. Other important steps would be to have the computer checked by specialists who delete the installed remote maintenance program.

Get in touch with the payment services and companies whose login details have come into the possession of the perpetrators. Let your financial institution advise you whether you can get back payments that have already been made. If they file a complaint, the police will continue to advise them.

Fraud attempts should also be reported to Microsoft: https://www.microsoft.com/de-DE/reportascam/

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