How did you successfully implement automation
Successfully implement IT operations automation
With expert system-based automation technologies and self-learning solutions, a large number of IT processes can now be supported and a large part of IT tasks can be carried out. More and more companies are also taking this route to improve process quality and reduce costs. There are five basic requirements for the introduction of automation solutions to be successful:
It is of central importance that a company first takes a detailed inventory of its IT operations: with a clear analysis of its own strengths and weaknesses as well as a clear definition of the goals. Before each implementation of an automation solution, a business case should be considered with a detailed ROI calculation. This results in the specific potential that lies in areas such as fault, change, release or problem management.
Every company should determine exactly in which areas automation technologies should be used: In principle, the possible areas of application range from servers and networks to operating systems and databases to middleware solutions and standard and individual applications. Typical use cases can be found in configuration and fault management, in change and problem management, i.e. in the analysis of causes for occurring and potential faults. In these areas there is a very high potential for automation of up to 90 percent.
Automation should not be an isolated solution, but always an integral part of an IT service management architecture (ITSM). Only in this way can the savings potential be optimally exploited and the specific savings and quality improvements later transparently demonstrated. Therefore, when selecting the solution, the ability to integrate into existing ITSM landscapes should play a decisive role.
Companies should always pay attention to one aspect: When using knowledge-based systems, it is not about increasing the efficiency of individual solutions, but about cross-system end-to-end support of business processes on the basis of cognitive models. Automated systems reduce variances, which ensures consistent adherence to processes.
When choosing an automation platform, care should be taken to ensure that comprehensive solution libraries are supplied that can be easily adapted to individual operational needs. For example, the processes for fault analysis in the areas of network, server or databases are identical due to the technology involved. With the solution or the solution, however, the individual business processes and specific requirements of the respective company must always be taken into account. The basic requirement is that the solution used offers extensive automation libraries for almost all technologies.
When implementing automation technologies, companies are increasingly opting for transformation outsourcing offers. That means: A provider supports the customer in the transition to a highly efficient operating model with a high degree of expert system-supported automation of routine activities. After the reorganization, the customer often takes responsibility for his IT himself again and develops the automation platform further. This possibility should be given in any case and the customer should always have the full ability to act.
Conclusion: Overall, the implementation of automation solutions leads to numerous advantages such as lowering costs, increasing efficiency and also relieving the IT staff. After all, according to experts, the future will be shaped by automation and thus sustainable industrialization in IT.
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