You can return items from Amazon online

Exchange an item

You can read qualified articles about My Orders exchange.

If you are not offered an exchange option for the item or you have received it as a gift, we ask you to return the item and place a new order.

How to exchange an item:

  1. Go to My Orders and next to the item you want to exchange select Return or replace item out.
    Tip: If you don't see the order you're looking for, select the date you placed the order from the drop-down menu at the top of the page.
  2. First select the item you want to exchange and then select it in the menu Why do you want to return the item the reason. An exchange order will be created with the same shipping method as the original item. Use our return label to return the original item. Please return the original item within 30 days. Otherwise we will have to charge you for both the original and the exchange item.

This policy only applies to exchanges for a different color or size. Amazon does not make any price adjustments.

If you exchange clothing for a different size in the same store, we will cover all additional costs. If you exchange the original item for the same item in a different color, we will charge you the difference in price. If the exchange item is cheaper, we will refund the price difference.

For more information on what types of items can be exchanged, see Exchanges and replacements.