Respect your president

March 20, 2020

Dear customer,

people are at the center of everything we do. The coronavirus (COVID-19) does not change that. That is why we continue to work around the world to fulfill our mission to improve health care. We have followed closely the effects of COVID-19 since the virus was first reported and we continue to take steps to protect our employees, customers and the community. We are particularly focused on meeting your service and care needs so you can focus on your patients.

Here is our commitment to you:

  • We are aware that you may now need different support than usual. Our sales and service organizations are still committed to you. We respect the requirements and guidelines set by your offices, hospital facilities, regulatory agencies and government agencies.

  • We understand that maintaining product supply is more important than ever. We focus on maintaining product availability and let you know if anything changes.

  • We believe the best way to keep people safe is to keep them exposed to the virus as little as possible. We are taking opportunities to do this through work at home policies, travel restrictions, and virtual education programs. We are also looking for other, creative approaches to support you.

  • We know communication is crucial. We have set up a dedicated COVID-19 Resource Center at Stryker.com/COVID19. The resource center is regularly updated with the information you need based on your feedback.

Thank you for everything you do for your patients and the community. Our team around the world is at your side. If you have any questions or requests, please get in touch with your contact at Stryker.

With best regards

Timothy J. Scannell
President and Chief Operating Officer