How can I turn my voice down?
So your voice is right
The ideal voice
Your customer should have the impression through your voice that they are speaking to a reliable, competent and friendly person. You use your voice to influence the customer's emotions directly. While the factual part of a statement speaks to the mind, the voice reaches its emotional world. Customers pay more attention to their voices than customers; women are a little easier to influence in this area than men.
If you speak more slowly, you automatically become quieter. Those who speak quickly usually also speak louder. When giving advice in the pharmacy, a calm, quieter and slow way of speaking is more convincing for the customer. This is often not easy for temperamental people.
Speaking faster and louder also leads to greater wear and tear on the voice. A higher pace also shows hectic and impatience, which customers usually refuse.
You should speak more slowly on the phone than in front of a customer at the pharmacy. With around a hundred syllables a minute, you can be understood well. When speaking, be careful not to swallow any syllables. You can check this on tape. But let someone else listen to the recording as well. Naturally, you always hear yourself differently. Anyone who generally speaks quickly needs a certain amount of time to slow down. By the way: A monotonous way of speaking sounds bored and indifferent.
For quick speakers there is the "pause trick": pauses for a second between sentences. Because if you take breaks while speaking, you seem slower, even if you speak quickly. With quick speakers, short pauses help, the customer can then understand you better and process what has been said more easily.
Don't judge your own customers by their voice. Don't automatically assume that someone who speaks loudly is hard of hearing or aggressive. Customers who talk quickly and loudly appear hectic, urgent, restless, impatient. But this is often just the current situation and should not be generalized.
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