What are the benefits of RPA

digitalization

What are the benefits of RPA for employees?

In the public discussion, (software) robots are often seen as a potential threat to jobs. However, this does not take into account the fact that employees can also benefit from the automation of certain processes.

A not insignificant part of the working time is often spent on monotonous routine processes such as creating reports or maintaining spreadsheets. These tasks tie up scarce capacities of the employees and are often perceived as annoying or annoying. If "robot colleague" takes over here, this motivates specialists because they can concentrate more on the issues that correspond to their qualifications.

This approach is particularly relevant for employees in direct customer contact: They can now devote the newly gained time to the concerns and needs of the customers. In addition, studies show that the relief through process automation also leads to increased creativity among employees.

Avoid introducing mistakes

The implementation of an RPA solution harbors further challenges that are rarely considered in companies. A frequent source of error is the inadequate organizational positioning in the company. Here is an example from day-to-day project work: An RPA tool for the automatic processing of process input data from an internal service application was introduced in a pilot department.

Instead of positioning this tool centrally in the company in the next step and thus providing comprehensive software and know-how, other departments turned to the pilot department with great interest. This should modify the RPA software in such a way that the process data of the other departments can also be processed in the new RPA tool. As a consequence, the company is now faced with the challenge of subsequently locating the alleged responsibility of the pilot department for the RPA software at a central point in the company and relieving the pilot department of the unintended tasks.

At the same time, when introducing an RPA tool, regardless of whether at department or company level, modeling conventions and source data management must be organized. This helps the company to ensure the reusability of components, to design the automation effectively and to keep the maintenance of the processes simple.

Here, too, a project example: A developer showed initiative and modeled some processes. To do this, he created worksheets with the process data to be imported by the RPA tool. What was manageable at the beginning soon developed into a very maintenance-intensive process that ultimately also involved the resources of other employees. If a technical target design for the management of process data had been developed after the developer's first "preliminary study", the subsequent maintenance effort could have been limited before the actual implementation and the automation could have been made more effective.

Basically, the central organization of know-how and conventions, clear definitions of the target design and the involvement of both IT and the specialist stakeholders are decisive for success.