Why should you outsource live chat
Outsource live chat
Digital Customer Care Company is a leading live chat contact center with live chat operators working for a wide variety of customers.
Every company looks for ways to stand out from the competition. Customers expect to be able to use multiple communication channels to communicate with companies. Live chat is at the top of the list. Digital Customer Care Company is a leading live chat contact center with live chat operators working for a wide variety of customers from retailers to IT companies to educational institutions and car dealerships.
What challenge are you facing?
- You have no available staff to operate the live chat.
- Your reps aren't trained to have quick but engaging live chat conversations with customers.
- You don't have the right people to deliver a quality live chat service with fast response times to your customers and prospects.
- You have no employees who can use the live chat outside of business hours.
- You already have a live chat, but the conversations are not producing the results you want.
- They have already outsourced live chat, but the quality of the conversations is disappointing.
What can we do?
We'll increase your conversion rates with our great sales and customer service reps. We work 24 hours a day, 365 days a year. Even on the weekend!
Why Digital Customer Care Company?
Social media customer service experts
We concentrate exclusively on the online dialogue with your customers. We don't do social media marketing or create any content.
Our passion is to help customers. This is our core activity.
Excellent customer experience
We work with a professional, well-trained team that provides an excellent customer experience.
Service level agreement
We have the strictest SLA in the industry. We guarantee an average response time of no more than 30 seconds via live chat and 15 minutes via social media customer service. If we don't meet these standards, we'll refund your money!
We work with an international team and offer live chat in Dutch, English, German, French, Italian, Portuguese and Spanish.
We support many communication channels including: email, live chat, Facebook, Twitter and WhatsApp.
The best technology
Thanks to the advanced technology we use, we can quickly and efficiently capture and process social media messages about your brand and invite your website visitors for a conversation at the right time in their online customer journey.
Extended business hours
We are there for you 24 hours a day, 7 days a week, 365 days a year!
With Digital Customer Care Company we can serve our international website visitors better and faster. And that 7 days a week, 24 hours a day and in 5 different languages!
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